Terms of service

Terms and Conditions

Last updated: November 2025

Welcome to Decisive Operation (“we,” “our,” “us”).
By accessing and using our website decisiveoperation.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or making a purchase.

1. Business Information

Business name: Nagy Dániel – Individual Entrepreneur
Tax number: 91537874-1-51
Registered address: 1028 Budapest, Ösvény u. 24., Hungary
Email: info@decisiveoperation.com
Website: https://decisiveoperation.com

2. Scope of Service

We operate an online store offering printed apparel and accessories.
Our products are sold primarily within Hungary and the European Union, but we also ship internationally.

3. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete.
All prices are listed in EUR or HUF (depending on your selection) and include applicable VAT, unless otherwise stated.

Accepted payment methods:

  • Credit/Debit card (via secure payment gateway)

  • PayPal

Orders are processed once payment is successfully received.

4. Shipping and Delivery

We offer international shipping.
Typical delivery times:

  • Hungary: 5-14 business days

  • EU countries: 5–14 business days

  • Other countries: may vary based on destination

We are not responsible for delays caused by customs procedures or local postal services.

5. Returns and Refunds

To initiate a return, please contact us at info@decisiveoperation.com with your order details.
Returned products must be:

  • Unused and in original condition

  • Returned with all packaging and tags

Once we receive the returned item, we will process your refund within 14 days.
Return shipping costs are the responsibility of the buyer unless the product is defective or incorrect.

6. Product Information

We make every effort to display product details, colors, and designs accurately.
However, minor variations may occur due to differences in display settings or printing methods.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

7. Liability

We are not liable for indirect damages, loss of profits, or any other consequential losses resulting from the use of our website or products.
Our liability is limited to the value of the purchased product.

8. Privacy and Data Protection

Your personal data is handled according to our Privacy Policy, in compliance with the EU General Data Protection Regulation (GDPR).
We do not share or sell customer data to third parties, except when necessary for payment processing or delivery.

9. Intellectual Property

All content on this website — including logos, designs, graphics, and text — is the property of Decisive Operation and may not be copied, reproduced, or distributed without written permission.

10. Governing Law

These Terms and Conditions are governed by the laws of Hungary and applicable EU regulations.
Any disputes shall be resolved by the competent court of Hungary.

11. Contact

If you have questions or concerns regarding these Terms and Conditions, please contact us at:
📧 info@decisiveoperation.com